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FAQ

Q&A about domestic items

Ordinary postal items (letters) can be posted at any post office or through public letter-boxes. All public letter-boxes must clearly show collection time. For additional guarantee, e.g. registration, postal items must be submitted to a post office. Contact details of post offices are available here.

A correct postcode consisting of 5 digits is one of key address elements enabling fast and safe delivery of postal items.
A 5-digit postcode can be found at our company’s website using the postcode finder or with the help of postcodes directories available at any post office.
When using the postcode finder, all fields should be filled in carefully. To ensure proper search, we recommend entering the street name without the Lithuanian ending, e.g. Viln instead of Vilnius or Vilniaus.
Please note that in the field “House number” a house number is to be entered; the field “P.O. box number” is to be completed only by persons who rent post boxes at post offices to collect their mails.

The maximum weight of domestic letter-post items is 2kg, and the weight of domestic parcels may not exceed 30kg. You can check the maximum weight for international letter-post items here, and for parcels here.

Letter-post items fall under two formats:

  • Small letter-post item
    • Maximum weight: 500g.
    • Maximum dimensions: 20mm in height, 381mm in length, and 305mm in width.
    • A small-letter post should have a surface measuring not less than 90x140mm with a tolerance of 2mm.
  • Large letter-post item
    • Maximum weight: 2kg.
    • The sum of length, width, and height may not exceed 900mm, and the greatest dimension may not exceed 600mm with a tolerance of 2mm.
    • In roll form: the length plus twice the diameter may not exceed 1040mm, and the greatest dimension may not exceed 900mm with a tolerance of 2mm.

Dimensions of postal parcels

  • Minima: 90x140mm, with a tolerance of 2mm;
  • Other dimensions: maximum 1.05 metres for any one dimension of the parcel, and 2 metres for the sum of the length and the greatest circumference measured in a direction other than that of length;
  • Cumbersome: maximum 1.50 metres for any one dimension of the parcel, and 3 metres for the sum of the length and the greatest circumference measured in a direction other than that of length.

Postmen deliver postal items 6 days per week usually from 8:00 until 16:00. Delivery time mainly depends on the addressee’s address - whether it is at the end or beginning of the postman’s route. However, it sometimes happens that postal items are delivered with delay or are lost.
In case a registered or insured postal item sent or awaited by you has been lost or is late, please advise us of this by given telephone numbers.
However, before calling us, please read the questions and answers below. Maybe you will find the answer there.

Before posting postal item, check carefully the indicated addressee’s address. If address information is not accurate, the postal item may be delivered to a wrong address. More information about correct addressing can be found here.
For your future mailings, please check whether the sender:

  • Knows your full address and postcode (postcodes can be found here).
  • Has written your address legibly and placed it on the letter (letter-post) or postal parcel in the area for addressee’s address.

Only the addressee whose name is given on the postal item can collect, after presenting his/her valid ID, the item from the post office.

The postal staff can give the postal item to another (authorized) person on condition that the person has a valid ID and proxy, or a valid ID and a ten-digit proxy identification code (should the proxy has been received online and registered with the Register of Proxies).

The following proxies are considered to be properly certified and shall be accepted:

The proxies issued in the Republic of Lithuania and certified with a notary public;

The proxies of the same power as the proxies certified with notary public have:

  • the proxy issued to a soldier: certified by the commander (head) of a military unit, military institution, or school;
  • the proxy issued to an imprisoned person: certified by the head of an imprisonment place;
  • the proxy issued to a person in a long voyage on a long-range ship under the flag of Lithuania: certified by the captain of the ship.

The proxies certified by the simplified procedure:

  • the proxy certified by the head of the educational institution the proxy holder (private person) attends;
  • the proxy certified by the chairperson of the association of flat owners the proxy holder’s house belongs to;
  • the proxy certified by the village elder running the territory the proxy holder lives in;
  • the proxy certified by the captain of a long-range ship in a long voyage.

The proxy must meet the requirements set in the legal acts.

Also, a person another than the actual addressee can collect items from a post office if the addressee (the person indicated on the postal item) has placed with the post office of his/her choice a request authorizing another person to collect his/her items. The request validity period must be given in the request submitted. The authorized person, when collecting postal items, must present his/her valid ID.

The request form is available here.

Postal items may be damaged due to improper packing materials used or improper packing.

  • Sometimes materials of poor quality or wrong size are used.
  • After discovering a damaged item, postal staff puts the item into a special plastic bag to prevent it from more substantial damage. Such items are marked with “Gauta praplėšta“ (Arrived with damage).
  • In cases when you receive a torn or otherwise damaged item sent from abroad and it does not bear a special postal mark informing that the item has arrived in damaged condition, please advice the post office serving your address.

Take a look at our advices regarding proper packing of postal items.

Postal items may be delivered to wrong addresses due to several reasons:
Maybe you have moved to another address or your company’s address has changed? We suggest you ordering mail redirection service.

Lithuania Post provides mail redirection service. At any post office the customer may file a written request (no special form is set) to redirect his/her item, change or make corrections to the address if the item has not been delivered yet. The request should contain the following information: addressee’s address, item’s barcode and the new addressee’s address to which the item should be redirected. When submitting the request, the customer must present a valid ID.

If the customer requests to change the address of the parcel or return it or redirect to another address, in addition to the service charge, the customer will be charged for sending the parcel to another destination place.

If you receive postal items addressed to another person, just inform us and we will try to find a solution to this problem. Maybe those letters are sent to a person who used to live at your address. According to the Postal Law of the Republic of Lithuania, postal items must be delivered to the indicated address, not the indicated person.

In such a case, return the item to us:

  • Write down “Grąžinti siuntėjui“ (Return to the sender) on the postal item and post it through a public letter-box or bring to the nearest post office.
  • You can hand over the item to the postman.

When the item is found to be “no one’s”, i.e. neither the addressee nor the sender collects it, Lithuania Post follows The Rules on Handing Over, Accounting, Storage, Realization, Return and Attribution to Waste of No One’s, Confiscated, Inherited by the State, Handed Over to the State’s Income Property. In such cases undelivered postal items are return to the origin post office for storage for a period of 1 month. After expiry of this term, items are attributed to undelivered postal items and are sent for storage to Lithuania Post’s repository.

With the item tracking system accessible through our website, you can track items sent to addressees in Lithuania and foreign countries.

We pay special attention to the quality of customer service. We regularly check and supervise the work of our staff. We would like you to share your opinion both positive and negative of customer service at post offices in Lithuania.
Please include some details of your experience - satisfaction with customer service level, place of service, date and the employee’s name (if known).

After receipt of the notice K 11, it is recommended to arrive at the post office to collect the item as soon as possible - postal items weighting above 500g are stored free of charge for a period of 15 calendar days from delivery of the notice K 11. After the expiry of this term, a charge of EUR 0.87 per day is applied. When collecting the item you will have to pay the charge for storing your item (postal items are stored for a period given in the notice K 11). In the event the addressee does not collect the item within the indicated period, the item is returned to the sender. Upon written request of the sender or addressee, items may be stored up to 2 months (except for items containing procedural documents).

It is very important that our all customers receive services of the highest quality. The basic tariffs for postal services can be found here. We are striving to meet expectations of every customer; therefore, our managers will prepare you an offer responding to your needs best. The service tariffs can be changed considering the criteria having an impact on the final service price: the number of items submitted; the type of the item; the distribution of weights; collection area; distribution area; the ratio between rural and urban addresses; delivery terms; specific customer requirements; the potential of the customer; payment terms; the term of relationships; the scope of services purchased by the customer, and etc. Please contact the manager to assess your needs and receive an offer. You can also call us on 8 700 55 400 or e-mail to info@post.lt.

Before mailing a postal item, take care of its safety. More information on packing of goods is available here. When sending expensive goods, we recommend sealing postal items with a transparent packing tape. It is suggested to put accompanying documents into a polythene transparent envelope and affix it to the outside of the postal item. The documents may be put inside the postal item; in such a case, write down on the wrapping of the postal item that the documents are inside. If the postal item is being sent to a member country of the European Union, you should write the addresses of the addressee (postcode is mandatory) and sender (postcode must be indicated as well). In case the postal item is being sent to a third country (not EU member country), in addition to the addressee’s and sender’s addresses, you must fill in the customs declaration CN 22 or CN 23. The forms of these declarations are available at any post office. When you bring your postal items for mailing, ask the customer service specialist of the post office to present you this customs declaration. Fill it in following these instructions. Affix the completed customs declaration to the postal item.

Q&A about international items

Postal items sent to other countries are handled by several post offices; therefore, the sender may face more problems related to mail delivery.

Important to know:

  • Final delivery and handing in of postal items in foreign countries is performed by postal operators of destination countries.
  • Postal items may be held by customs therefore:
    • Before posting your item to another country, make sure that all documents required by Customs are completed (examples of customs declarations CN 22 and CN 23 are available here).
    • Before posting a letter or postal parcel, make sure that no prohibited articles are inserted in the item (the list of prohibited articles is available here).

When awaiting for a postal item from another country, it is worth knowing that:

  • Postal operators in origin countries organise and carry out mailing and transfer of postal items to Lithuania Post; therefore, the item’s routing, time in transit and etc. does not depend on Lithuania Post.
  • If you have the item’s number, you can check its status, i.e. transit time and place. Postal items can be tracked and traced here.
  • You can track the status of your item at our website www.post.lt/siuntupaieska. If you are awaiting for a postal item sent from a third country (not a member country of EU), it might need to undergo customs procedures. If the item tracking systems shows that your item has been held by Customs and additional information is needed, you may submit the required data online.
  • In accordance with customs legislation customs duties or other fees may be imposed on goods contained in postal items imported from the third countries. Please note that online stores (e.g. eBay, Amazon) or their agents (e.g. U. S. Shipping Center) do not pay taxes for goods purchased at those stores and imported as postal items to the customs territory of the Republic of Lithuania.

When the customs declarations CN 22/CN 23 completed by the sender do not show all mandatory data, or the declaration has not been submitted at all, Lithuania Post, with participation of a customs official, is entitled to open the postal item / conduct the item‘s inspection and complete a new customs declaration CN 23.

Should the customs declaration CN 22/CN 23 does not include all goods sent in the postal item and (or) only the total value of the postal item is indicated (the sender of the postal item has failed to fill in the declaration CN 22/CN23 properly), the provisions of article 81 of The Community Customs Code are applied i.e. all goods contained in the postal item can be levied with import duties that are calculated according to the tariff classification applied on goods that are subject to the maximum rate of customs duty.

The customs declarations CN 22 or CN 23 must be filled in when sending items to third countries. It is not a must when sending items to European countries. The CN 22 form is used when declaring letter-post items with small objects and bags M. The CN 23 form is to be completed when sending postal parcels.

Postal items containing goods purchased by legal and private persons (ordered via the Internet, from a catalogue, purchased at an auction) are admitted free of import duties if the value of a postal item does not exceed EUR 150. Import VAT is not levied on such postal items if customs value (total) of each item does not exceed EUR 21.72. The relief is not applied to goods subject to excise duties.
Following points 1-5 of paragraph D of part II of Annex 1 to Council Regulation No. 948/2009 amending Council Regulation No. 2658/87 on the tariff and statistical nomenclature and on the Common Customs Tariff:
Import duty is charged at a fixed rate of 2.5% on goods contained in a postal item sent by one private person to another provided that such importations are not of a commercial nature and their actual value does not exceed EUR 700.
Such fixed-rate assessment is not applied to goods for which the rate of duty set in the customs tariff is "free".
The above-indicated fixed rate is not applied to tobacco products and substitutes of tobacco contained in postal items if the amount of these products exceeds 50 cigarettes, or 25 cigarillos, or 10 cigars, or 50 grammes of smoking tobacco, or a proportional assortment of these different products.
The fixed rate is not applied to goods sent in one postal item by one private person to another private person having no commercial purposes, the actual value of which does not exceed EUR 700, if the person requests to apply duties set for respective goods before fixed rates are applied. In such a case, all goods contained in a postal item are applied corresponding import duties complying with the provisions laid down in articles 25-27 of Council Regulation No. 1186/2009 allowing to import goods without duties.

The goods with value exceeding EUR 700 sent from third countries are charged with import duties set in Council Regulation No. 2658/87 on the tariff and statistical nomenclature and on the Common Customs Tariff. Customs duties applied to imported goods and terms and conditions governing import can be found at the website of the Customs of Lithuania www.cust.lt at http://litarweb.cust.lt/taric/web/main_EN.
Import duty depends on the code of a particular good. The code may be found out following these steps: click on the reference above to open the first page. Select “Browse tariff” from the indications on the left side of the page or click on the reference having the same title at the bottom of the page. In the new page, click on “Browse nomenclature tree”. After this, a list of relevant sections will appear. Following the description of each section, click on the section/chapter, which suits your good and find the code. If you wish to find out the amount of import charges, go back to the page with “Browse nomenclature tree” and enter the code of the good and the name of the country it is imported from in relevant fields. Click on “Search measures” to find out the duty rate.

Based on article 165 of Commission Regulation No. 2454/93 laying down provisions for the implementation of Council Regulation No. 2913/92 establishing the Community Customs Code, all postal charges levied up to the place of destination in respect of goods sent by post must be included into the customs value of these goods, except for cases when postal items contain goods of non-commercial nature. This Regulation can be found at the webpage of the Seimas of the Republic of Lithuania (www.lrs.lt) using the tool for document search.

When the value of an exported/imported item is EUR 1,000 or higher, export/import single administrative document, i.e. mandatory written customs declaration, must be completed. Upon the customer’s request, the import/export declaration can be completed by Lithuania Post, or the customer may choose another company providing customs intermediary services.
Export: When admitting from the customer an item with the value of EUR 1,000, the postal stall inquires the customer whether she/he has chosen an intermediary for respective customs procedures. If the customer chooses the services of Lithuania Post, the customer will be charged for the single administrative document.
Import: Lithuania Post’s declarants contact the customer to find out who will complete the import declaration. If Lithuania Post is chosen, when collecting the item the customer will provide the postal staff with all required documents and will pay all charges including the one for the single administrative document. When the import declaration is completed by other intermediaries chosen by the customer, they should take the documents related with the item at the address Rodūnios kelias 9, Vilnius and deliver them together with completed import declaration to the same address. Then Lithuania Post’s declarants will submit the documents and the declaration to the customs officials. After import procedures are completed, the item will be sent to the post office serving your address. When collecting the item, please present a valid ID.

When a private person from a third country is sending a non-commercial postal item the value of which does not exceed EUR 45 and the addressee is going to receive the item in the member country of the European Union, a certain amount of tobacco products, alcohol, and alcohol beverages as well as fragrance may be imported without charges. One postal item may contain: 50 cigarettes, or 25 cigarillos, or 10 cigars, or 50 grammes of smoking tobacco, or a proportional set of these products; 1 litre of distilled or spirit beverage the concentration of alcohol in which is not higher than 22%, or non-denatured ethyl alcohol of 80%; 1 litre or a proportional assortment of the following products: distilled beverages and spirits, aperitifs with a wine or alcoholic base, tafia, sake, or other beverages the concentration of alcohol in which is not higher than 22%; 2 litres of still wines; 50 grammes of fragrance or 0,25 litre of toilet water.

You can pay taxes and duties at the post office when collecting your item. When collecting, a valid ID (personal identification card, passport, driving license) must be presented.

Decisions whether to hold or release postal items is taken by the Customs Post under the Vilnius Territorial Customs Office established in the premises of Mail Sorting Department of Lithuania Post located at the address Rodūnios kelias 9, LT-02511 Vilnius. In case a postal item is detained, Lithuania Post acts as a declarant (intermediary) providing help to the Customs and the addressee to undergo customs procedures, i.e. Lithuania Post is responsible for collection and examination of all required documents, filling in and submission to the Customs declarations necessary for customs clearance procedures (following the provisions of laws of the Republic of Lithuania governing customs procedures).

The most common reasons for holding postal items are:

  • Customs declarations CN 22 or CN 23 are not completed or completed wrongly. Guidelines for proper filling in of customs declarations can be found here. Completion of customs declarations is the responsibility of the sender alone. Also, it is up to the sender to affix customs declarations to postal items.
  • Postal items are not accompanied by purchase/selling documents.
  • Shipping expenses are not indicated in purchase documents.
  • On suspicion that postal items contain goods that may not be imported into Lithuania. The list of prohibited items can be found here.
  • On suspicion that the sender and /or addressee (receiver) has submitted forged documents in order to hide the actual value of goods and/or purpose with the intention to avoid payment of import taxes (the most common case).

When a postal item is detained, Lithuania Post sends a notice (its example is available here) to the addressee (to the address indicated on the postal item) requesting him/her to present information on articles/goods contained in the postal item. The items are held at the Mail Sorting Department until submission of additional data and documents. International express mail items are stored 15 days, and the retention period for the rest of items (registered, non-registered) is 30 days. If Lithuania Post’s declarants do not receive additional information, payable taxes will be calculated on the basis of comparative values.

Following instructions given in the notice, you should collect and send the declarant of Lithuania Post all documents listed in the notice. If you do not have them, the sender can help you to collect them. The documents can be submitted via the website of Lithuania Post www.post.lt, by e-mail to the address given in the notice, or fax (8 5) 210 4838.

Documents may be presented by:

  • Filling in a special form available at the website of Lithuania Post at www.post.lt/siuntupaieska. This is the fastest and the most convenient way to submit documents. All you need is to enter your item’s barcode number and click on item declaration reference to open and complete all mandatory fields in a special form. Documents submitted through the system are handled with priority. If submitted before 18:00, they will be examined (calculated taxes or additional information requested) until 14:30 of the next day. The addressee of the item will be informed (by sending a message to an indicated e-mail address) about changes in the item’ status.
  • Sending an e-mail to the address deklarantas.ppc@post.lt in case of ordinary postal parcels (all parcels are registered), and deklarantas.tgp@post.lt in case of international express postal parcels.
  • Fax (8 5) 210 4838.
  • Ordinary mail sending the documents to the address AB Lietuvos pašto skirstymo departmentui, Rodūnės kelias 9, 02034 Vilnius. Please choose this option only in the absence of a possibility to use any other mean given above.

NOTE: Please submit your documents only once choosing one possible option.

When ordering goods online from third countries, it is necessary to obtain documents grounding purchase transaction, e.g. number of your order/good purchased online, invoice and/or payment document generated by Paypal or e-bank payment system.

In order to estimate the customs value of imported goods, purchase and transportation (shipping) documents must be presented. Therefore, when ordering goods via the Internet from an on-line shop, ask the seller to enclose the documents grounding the purchase of goods (invoice, pro-forma invoice and the like) and to state in English the amount of shipping expenses (usually this sum is included into the invoice). In the absence of documents necessary for customs clearance, it is impossible to calculate taxes and duties; therefore, such postal items cannot be delivered to addressees. The PayPal invoice may be presented to the Customs only when it contains all necessary data: full names of the addressee and sender, names of goods, value, and transportation (shipping) expenses; also, a copy of transaction document (bank statement) generated by e-banking systems should be enclosed. If you are going to receive goods used for specific purposes, when presenting required documents, please indicate the title of the good in the Lithuanian language and give a brief description what it will be used for (the easiest way to do this is to enclose product specification (description), which can be found at the website of the Internet shop or manufacturer).
When goods and other articles are sent by AB Lietuvos paštas, the customers can collect their items and pay import taxes at the post office indicated in the notice of Lithuania Post (informing about the arrival of your postal item).

The goods imported are considered as imported for non-commercial purposes if

  • They are not sent on a regular basis.
  • Goods contained in the postal item are clearly intended for personal needs of the addressee or his family members, and neither the quantity of goods nor their character gives grounds to presume that they are intended for economic activities.
  • Addressee does not pay anything to the sender.

In such a case, you need to receive a pro-forma invoice from the sender. This invoice is needed by the Customs. Based on this invoice, duties and taxes will be calculated. It must be indicated in the pro-forma invoice that “Goods have no commercial value, just for customs purposes”.

In the customs declarations CN 22 or CN 23, the majority of postal items arriving from third countries are named as “gifts”. Mostly this is done in order to avoid taxes and duties. According to the Customs’ data, only several percent of all postal items contain gifts. Therefore, upon request of the Customs officials, it is a must to present additional documents even if the postal item is named as a “gift”. The Customs official may require presenting the specifications of a good in order to identify its customs code and calculate duties and taxes on the basis of comparative values. Usually they are higher than the actual market price of the good.
The form which should be filled in if you wish to declare that your goods have no any commercial value is available here. After receipt of your consent, the Customs will/can calculate duties and taxes according to comparative values.
Article 40 of the Law on Value Added Tax of the Republic of Lithuania foresees that import VAT is not chargeable on goods sent in non-commercial postal items of low value (postal items with documents, postal packages or parcels). A postal item is considered to be of low value if the total value is less than EUR 45. A postal item will be treated as non-commercial if all the conditions listed below are satisfied:

  1. Receiver of the postal item is a private person.
  2. Articles contained in the postal item are clearly intended for personal needs of the addressee or his family members, i.e. neither the quantity of goods nor their character gives grounds to presume that the articles are intended for economic activities.
  3. Receiver of the postal item receives it from the sender free of charge.
  4. Postal item contains no goods subject to excise duty under the Law of the Republic of Lithuania on Excise Duties.
  5. Weight of coffee sent in the postal item does not exceed 500 grammes (or 200 grammes of coffee extract or essence), the weight of tea does not exceed 100 grammes (or 40 grammes of tea extract or essence).

Gifts are not subject to any charges if their value does not exceed EUR 45 and they are not subject to excise duties (tobacco products, alcohol drinks, and other goods containing ethyl alcohol). In case the value of gifts exceeds EUR 45 (LTL 155.38), but is not higher than EUR 150, you will have to pay import VAT at 21%. In case the value of gifts exceeds EUR 150, but is not higher than EUR 700, you will have to pay import VAT at 21% and a preferential duty at 2.5%. Before taking a decision with regard to a preferential duty at 2.5%, please make sure whether you will really benefit from transaction. For example, you would like to receive a video camera as a gift for the amount of EUR 300. A regular customs duty applied to such goods is 4.9%. So, you should pay import VAT and a preferential duty at 2.5%. Another example of a gift: a computer for the amount of EUR 500. You would have to pay only VAT at 21% as a regular customs duty levied on computers is 0%.
I am going to receive several postal items. From the number given in the Post’s notice, I do not know which item has been held by the Customs.
Lithuania Post and the Customs avoid opening postal items without necessity. Firstly, we recommend sending postal items by registered mail. Registered postal items have tracking numbers enabling you to track and trace your postal items. Accordingly, after posting the order, the sender should inform you what number has been assigned to your postal item and what goods and invoice pertain to it. It is recommended to have all these documents sent by e-mail as a pdf. file.
Customs clearance procedures would be handled faster if the item’s number would be included into the good’s purchase documents, and each item would be issued a separate purchase document.
The majority of arising misunderstandings are related with non-registered postal items. They do not have identification numbers, which are assigned to registered items. If you do not know which postal item is held at Lithuania Post, you should present those documents, which, in your opinion, belong to that particular postal item. On the basis of information about the sender, weight, and other data, the declarant will identify necessary documents and present them to the Customs.

If you have received a notice from Lithuania Post, it means that there are no documents inside the postal item or the documents do not contain all necessary information. Therefore, we kindly request the customers who have received the notice from Lithuania Post to check whether all information listed in the notice is contained the documents (otherwise we suggest contacting the seller with a request to send you documents with full information). After you are certain that all information is correct, please send the documents to the e-mail address given in the notice or using a special electronic form, which can be found at the company’s website www.post.lt. The electronic declaration form can be found after opening a window for search of international items and entering the barcode of your item. Postal items accompanied by all accurate documents grounding the purchase of goods are handled much faster - declarants may start straight with the preparation of documents and submit postal items for customs clearance. Therefore, such postal items are delivered to addressees faster as no time is wasted for sending the notice the addressee and waiting for information from his/her side.
We highly recommend asking the sender to use appropriate packing materials that would protect the postal item containing your goods in the course of transportation (to prevent damage to goods during reloading in transit points) and to enclose all correctly completed documents before posting the postal item. If the documents are put inside the postal item (box/envelope), i. e. they are not put into a transparent envelope, which is affixed to the outside of the postal item, we suggest writing by hand “Documents inside” straight on the wrapping. Aiming to avoid misunderstandings with regard to missing contents or damage to packing or goods (this is to be settled by the seller and buyer), Lithuania Post avoids opening postal items. When opening postal items (in case of necessity), the Customs staff is always present. After inspection, such postal items are marked with the Customs seal.

In case the addressee does not agree to submit the documents grounding the price of goods or does not give his/her consent to the Customs to make calculations according to comparative values, the postal item is returned to the sender.

The time required for the submission of documents and calculation of duties and taxes mostly depends on the information submitted to the declarants. Therefore, before submitting the documents to the declarant, please make sure that all required documents are included and all requested information is clear and understandable.

When the item has been collected and payable taxes already paid, you should address the Tariffs and Customs Assessment Control Division of Vilnius Territorial Customs Office and submit a request to recalculate taxes and duties. The request should be accompanied by the copies of all documents related to the received postal item. For more detailed information please visit the website of the Customs at www.cust.lt.
If you have not collected the item yet, but you know the amount of calculated duties, you should submit a request to the Tariffs and Customs Assessment Control Division of Vilnius Territorial Customs Office to recalculate taxes and duties. The request signed by the addressee will be handed over to postal staff. The item together with the request will be handed over to Mail Sorting Department for inspection of the item’s comtents and preparation of relevant documents. Then all materials will be sent to the Tariffs and Customs Assessment Control Division of Vilnius Territorial Customs Office.
We suggest choosing the second option, which guarantees faster processing.

In such cases we recommend to contact the sender and find out which good has been put into a particular item based on the posting date. For registered items, a barcode can help identifying a postal item with a particular good. Based on the barcode, the sender can trace what particular good has been sent.

Lithuania Post and the Customs avoid opening postal items without necessity. Firstly, we recommend sending postal items by registered mail. Registered postal items have tracking numbers enabling you to track and trace your postal items. Accordingly, after posting the order, the sender should inform you what number has been assigned to your postal item and what goods and invoice pertain to it. It is recommended to have all these documents sent by e-mail as a pdf. file.
Customs clearance procedures would be handled faster if the item’s number would be included into the good’s purchase documents, and each item would be issued a separate purchase document.
The majority of arising misunderstandings are related with non-registered postal items. They do not have identification numbers, which are assigned to registered items. If you do not know which postal item is held at Lithuania Post, you should present those documents, which, in your opinion, belong to that particular postal item. On the basis of information about the sender, weight, and other data, the declarant will identify necessary documents and present them to the Customs.

When the item is detained, missing documents upon request of the destination country’s customs officials must be submitted by the addressee. If the recipient does not address you personally with a request to provide missing documents for submission to the local customs, you do not need to submit any documents to neither party.

Considering customs clearance procedures set by the Customs of the People's Republicof China, the China Post recommends following the below described requirements:

  1. Items for personal use mailed to China are subject to duty and tax. However, items imported for personal use are exempt from duty and tax if such duties and taxes are equal to or less than CNY50 (SDR5.38405).
  2. Items for personal use imported into China (not including items important from Hong Kong, Macau and Taiwan) may not exceed CNY 1 000 (SDR107.681) per item in value.
  3. When items imported for personal use exceed this limit in value, three outcomes are possible:
    1. The items will be returned;
    2. If the Customs of China determines that the items are not for personal use but are actually intended for commercial use, the items will be cleared using commercial customs procedure;
    3. If Customs determines that the items are actually intended for personal use, then supporting documents such as a trade contract, commercial invoice, packing list, waybill, customs declaration brokerage authorization agreement, import and export licence, or other similar documentation will need to be provided.
  4. If imported items are intended for commercial use, commercial customs clearance will be applied.
  5. China Customs permits only shippers and consignees that are registered declarants or other registered enterprises to present items that must be accompanied by the documents mentioned in paragraph 3.3. above. Individuals or companies that are not registered with China Customs to effect clearance are advised to entrust the customs clearance process to enterprises that are specifically registered with China Customs for this purpose.
  6. Standardized UPU CN documents (CN23, CP 71/CP 72 are to be attached to all EMS items and parcels sent to China.
  7. In accordance with UPU regulations, a CN 23 customs declaration shall be attached to each parcel, either as a single form or as part of a CP 72 manifold set. Since Chine Customs retains one copy of the CN 23, China requests that two copies of the CN 23 customs declaration be attached to each parcel, in accordance with the information provided by it in the Parcel Post Compendium. Two copies of the CN 23 customs declaration should also be attached to each EMS item.